Thank you for shopping at the Zarwa Store.
 We want you to enjoy every purchase, but we also understand that sometimes things may not go as planned. This Return & Refund Policy explains how we handle returns, replacements, and refunds to ensure a smooth and transparent experience for our customers.

Eligibility for Returns

We accept returns if:

  • The item you received is damaged, defective, or incorrect, or

  • You received a different product than what you ordered.

To be eligible for a return:

  • You must contact us within 7 days of receiving your order.

  • The product must be unused, in its original condition, and in the original packaging.

  • Proof of purchase (such as order confirmation or invoice) is required.

Please note that some products (like hygiene, personal care, or customized items) may not be eligible for return unless they arrived damaged or defective.

3. Return Process

    1. Contact Us
       Email our support team at zarwastore8@gmail.com within 7 days of receiving your order. Include your order number, item details, and photos (if the item is damaged or incorrect).

       

    2. Return Approval
       Our team will review your request and, if approved, provide you with return instructions.

       

    3. Shipping the Item
       You may need to return the item to a designated return center (details will be provided).
       In some cases, you may be asked to ship the product directly to our supplier or fulfillment partner.

       

    4. Inspection and Refund
       Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

       

3. Return Process

  1. Contact Us
     Email our support team at zarwastore8@gmail.com within 7 days of receiving your order. Include your order number, item details, and photos (if the item is damaged or incorrect).

  2. Return Approval
     Our team will review your request and, if approved, provide you with return instructions.

  3. Shipping the Item
     You may need to return the item to a designated return center (details will be provided).
     In some cases, you may be asked to ship the product directly to our supplier or fulfillment partner.

  4. Inspection and Refund
     Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

4. Refunds

If your return is approved:

  • Refunds will be issued to your original payment method (credit/debit card, PayPal, etc.) within 7–14 business days.

     

  • Refund processing time may vary depending on your payment provider.

     

If a product is not eligible for a full refund (e.g., partially used or missing packaging), we may issue a partial refund at our discretion.

5. Order Cancellations

    • Orders can be cancelled only before they are shipped.
    • Once your order is dispatched, cancellation is not possible.
    • If you wish to cancel, please contact us as soon as possible at zarwastore8@gmail.com.

    If your order has already shipped, you can still request a return after receiving the item (subject to eligibility conditions above).

6. Exchange Policy

We currently do not offer direct exchanges.
 If you would like a different item, please return the original product and place a new order.

7. Damaged or Incorrect Items

f you receive a damaged or wrong product:

  • Contact us within 48 hours of delivery.

  • Provide photos or videos showing the issue.

  • We’ll arrange a replacement or full refund, depending on your preference and product availability.

Zarwa Store covers the return shipping cost for damaged or incorrect items.

8. Late or Missing Refunds

  • For defective or incorrect items, Zarwa Store will cover the return shipping costs.

For other returns (e.g., change of mind), customers are responsible for the return shipping fees.

9. Return Shipping Costs

If you haven’t received your refund:

  1. Check your bank or credit card statement.
  2. Contact your payment provider, as processing times can vary.
  3. If you’ve done all this and still haven’t received your refund, please contact us at zarwastore8@gmail.com.

10. Contact Us

If you have any questions about our Return & Refund Policy or need help with a specific order, please reach out to us:

📧 Email: zarwastore8@gmail.com
 🌐 Website: https://zarwa.store



Zarwa Store — Customer satisfaction is at the heart of everything we do.
 Your trust means everything to us, and we’re always here to make things right.