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Welcome to Zarwa Store’s Help Center

 We’ve compiled answers to the most common questions about our products, policies, and services to make your shopping experience smooth and stress-free.

What is Zarwa Store?

 Zarwa Store is an online dropshipping brand based in the UAE and Saudi Arabia, offering a wide selection of high-quality, affordable, and trendy products shipped directly to your doorstep — no matter where you are in the world.

Is Zarwa Store a legitimate website?

 Yes, absolutely! We are a verified eCommerce business operating from the UAE and KSA. Our store uses secure payment gateways, SSL encryption, and trusted suppliers to ensure safe and reliable shopping.

What types of products do you sell?

 We offer a wide range of items including home essentials, lifestyle products, fashion accessories, beauty items, and gadgets — all carefully selected for quality and value.



Shipping & Delivery

Do you deliver worldwide?

 Yes! Zarwa Store ships orders to the UAE, Saudi Arabia, and GCC region.

How long does delivery take?
  • UAE & KSA: 5–10 business days

     

GCC & International Orders: 8 –15 business days
 Delivery times may vary depending on supplier location, customs clearance, and courier efficiency.

How can I track my order?

 Once your order is shipped, you will receive an email with tracking details. You can also track your order by logging into your Zarwa Store account and visiting the “My Orders” page.

What if my order is delayed?

 We’ll do our best to help you track it down! Occasionally, delays may occur due to customs or courier issues. Please contact our support team if your order hasn’t arrived within the estimated timeframe.

Orders & Payments

What payment methods do you accept?

 We accept major credit/debit cards, PayPal, and other secure online payment options depending on your region. All payments are processed through encrypted and verified gateways.

Can I change or cancel my order?

 Yes, but only before the order is shipped. Once it’s dispatched, cancellations or changes are not possible. If you made a mistake, contact us immediately at zarwastore8@gmail.com.

Do you charge taxes or customs fees?

 All product prices include applicable taxes. For international orders, customs fees or import duties may apply depending on your country’s regulations. These charges are the buyer’s responsibility.

Returns & Refunds

What is your return policy?

 You can return items within 7 days of receiving them if they are damaged, defective, or incorrect. Items must be unused and in their original packaging.
 Read our full Return & Refund Policy for complete details.

How do I request a return or refund?

 Simply email us at zarwastore8@gmail.com with your order number, a description of the issue, and photos if applicable. Our team will review your request and provide return instructions.

How long does it take to receive my refund?

 Once your return is received and approved, refunds are processed within 7–14 business days, depending on your payment provider.